DELIVERY & SHIPPING INFORMATION

We ship your packages via GLS Germany. The prices listed on the product pages include VAT and all other price components.

We ship worldwide.

For deliveries within Germany, the European Union, and the rest of the world, we charge a flat shipping fee, which is listed in the table below. The shipping costs will be calculated in your shopping cart and on the order page.

SIZECHARTS

Find below an overview of the sizecharts of our products.

TANK TOP – WOMEN

TANK TOP

SHIRT

LONGSLEEVE

SWEATER – CLASSIC

SWEATER – OVERSIZED

ZIPPER

ORDER-RELATED QUERIES

Haven’t received your order confirmation yet?

Our warehouse is often operating at full capacity. So, if you don’t receive your order confirmation immediately after placing your order, we please ask for your patience.

Are one or more items missing from your order?

Please check your shipping confirmation first, as your order may have been split into multiple packages. If an item is missing from your order, please contact us immediately using the contact form and we will be happy to assist you.

Received a faulty or defective item?

We are committed to ensuring you receive the highest quality products. However, in the rare situation that you receive a faulty or defective item, please contact our customer service directly using the contact form.

Need to change your order or the number of items ordered?

No problem! Contact our customer service directly using the contact form or change your order in your customer account.

Need to cancel your order or placed an order in error?

You can cancel your order in your customer account after completing your order or via the contact form. Your package is usually packed within an hour and already on its way to you. If this is the case, cancellation is no longer possible. Should you need to return items to us, we refund the purchase price, but not the shipping costs.

RETURNS & REFUNDS

How to return your items

If you need to return an item/s, you must return them to our warehouse within 14 days and you will receive a refund or replacement item upon receipt of your shipment. Please include a completed return slip with your order to help us process it. Please send the shipment to the following address:

Arsonists Gmbh

JIVAMUKTI WAREHOUSE

Brudermühlstraße 37

DE-81371 München

What happens once the item/s are returned?

Depending on your chosen shipping method, please allow us an additional processing time of 2 business days. If you have not received confirmation within this period, please contact customer service via the contact form.

Are your return shipping costs reimbursed?

If you return items to us, we will generally refund the purchase price, but not the shipping costs.

If you return one or more items from your order, we will refund the purchase price, but unfortunately cannot cover the shipping costs.

PAYMENT METHOD

PAYPAL PLUS – Via PayPal – Direct Debit – Credit Card – Invoice

PAYMENT INFORMATION

We offer the following payment methods. Simply choose the one that suits you best. Shipping costs may vary depending on the payment method selected. The prices listed in the respective offers are final prices. They include all price components, including any applicable taxes such as VAT. Only in the case of cross-border deliveries may you be required to pay additional taxes (e.g., in the case of an intra-Community acquisition) and/or duties (e.g., customs duties). These are not payable to the seller, but to the relevant customs or tax authorities in your country. The applicable delivery and shipping costs are not included in the purchase price. They can be viewed on the “Shipping Costs” page, are displayed separately during the ordering process, and are payable by you in addition to the purchase price.

TECHNICAL PROBLEMS

If you experience technical problems with the ordering or payment process, please contact customer service using the contact form. We apologize for this inconvenience.

Didn’t find the information you were looking for?

Contact our  customer service and we will take care of your request.