General Terms and Conditions

  1. Scope and Definitions
    1. For the business relationship between JIVAMUKTI YOGA PARIS, 92 Quai de Jemmapes, 75010 Paris (hereinafter referred to as “PROVIDER”) and the recipient of the services (hereinafter referred to as “CUSTOMER,” together also referred to as the “PARTIES”), in particular for contracts for the sale and delivery of movable goods (hereinafter referred to as “goods”, “merchandise”, “product” or “products”) via the website yogacoucou.com (hereinafter
      referred to as “WEBSITE”) are governed exclusively by these General Terms and Conditions.
    2. Any conflicting, deviating, or supplementary general terms and conditions of the CUSTOMER shall not become part of the contract unless the PROVIDER expressly agrees to their validity. These General Terms and Conditions shall also apply if the PROVIDER performs services without reservation in the knowledge of terms and conditions of the CUSTOMER that conflict with or deviate from these General Terms and Conditions.
    3. All information provided by the CUSTOMER during the ordering process must be current and truthful. The CUSTOMER must be of legal age to register. There is no entitlement to the conclusion of a contract.
    4. The CUSTOMER must keep their access data, in particular the password they have chosen, secret. The CUSTOMER is obliged to inform the PROVIDER immediately if there are indications that the access data may be used without authorization.
  2. Conclusion of contract
    1. The presentation of goods on the website, in social networks, or in advertisements does not constitute a legally binding offer by the PROVIDER to conclude a purchase contract. The CUSTOMER is merely invited to submit an offer by placing an order.
    2. When one or more products are selected, they are placed in a virtual shopping cart, where the selected product(s) can be viewed and their quantity changed or the products removed. By clicking on the “Checkout” button, the CUSTOMER is prompted to enter the information relevant for shipping and to select a payment method. Before completing the order, the CUSTOMER is shown a summary of all information relevant to the order. By clicking on the “Buy” or “Place order” button, the order process is completed and the order is sent.
    3. By submitting the order on the website, the CUSTOMER makes a binding offer to conclude a purchase contract for the product(s) contained in the shopping cart. By submitting the order, the CUSTOMER also accepts these terms and conditions as solely authoritative for the legal relationship with the PROVIDER.
    4. The PROVIDER confirms receipt of the CUSTOMER’s order by sending a confirmation email. This order confirmation does not yet constitute acceptance of the contract offer by the PROVIDER. It merely serves to inform the CUSTOMER that the order has been received by the PROVIDER.
    5. The declaration of acceptance of the contract offer is made by means of an express contract confirmation by email.
    6. Contracts concluded via the WEBSITE are concluded exclusively in English.
    7. The CUSTOMER can view the General Terms and Conditions at any time at the URL http://xn--tke-qla.com/gtc/ and print or save them by using the corresponding function of the browser (“Print” or “Save as”).
  3. Prices, shipping costs, delivery times
    1. The prices listed for the product(s) at the time of ordering apply to orders. All prices quoted are final prices (gross prices) that include statutory value added tax and other price components.
    2. In addition to the prices stated, shipping costs may be incurred for delivery. The CUSTOMER will be clearly informed of any shipping costs that may be incurred on the product pages, in the shopping cart system, and on the order page.
    3. Goods marked as “available” on the website will be delivered immediately after receipt of the order and, if applicable, after receipt of advance payment within a maximum of 5 working days. The PROVIDER will indicate any deviating delivery times on the respective product page.
  4. Payment methods
    1. The PROVIDER offers the CUSTOMER the following payment methods:
  • Paypal
    1. The CUSTOMER agrees that the PROVIDER’s invoices will generally be sent in electronic form to the specified invoice recipient.
  1. Delivery
    1. If the PROVIDER is unable to meet a binding delivery deadline for reasons beyond its control (e.g., due to a lack of supply from its own suppliers or force majeure), the PROVIDER shall notify the CUSTOMER immediately, stating the new expected delivery deadline if applicable. If the new delivery period is not acceptable to the customer or if the goods are no longer available within the new delivery period or at all, both contracting parties are entitled to withdraw from the contract with regard to the goods in question; in this case, any consideration already paid will be refunded immediately. The statutory rights of the contracting parties remain unaffected by this.
    2. In cases of force majeure, the delivery time shall be extended appropriately. Force majeure includes strikes, lockouts, official interventions, energy and raw material shortages, transport bottlenecks, operational disruptions, for example due to fire, water, machine damage, and lightning strikes, and all other disruptions that the PROVIDER could not foresee and for which it is not responsible. The PROVIDER shall notify the customer immediately of the start and end dates of such delivery impediments.
  2. Liability for damages
    1. The PROVIDER shall be liable, regardless of the legal basis, within the framework of the statutory provisions only in accordance with the following provisions:
    2. The PROVIDER shall be liable without limitation for damages resulting from injury to life, limb, or health caused by intent or negligence on the part of the PROVIDER or one of its legal representatives or vicarious agents. In addition, the PROVIDER shall be liable for damages resulting from intent or gross negligence on the part of the PROVIDER or one of its legal representatives or vicarious agents, as well as for damages resulting from the non-compliance with a guarantee given by the PROVIDER or an assured characteristic, or from fraudulently concealed defects.
    3. The PROVIDER shall be liable, limited to compensation for foreseeable damage typical for this type of contract, for such damage based on a slightly negligent breach of essential contractual obligations by it or one of its legal representatives or vicarious agents. Essential contractual obligations are obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
  3. Warranty
    1. The warranty period is two years. This does not apply to damages resulting from injury to life, limb, or health that the PROVIDER caused through culpable fault, nor to damages caused by gross negligence or intent on the part of the PROVIDER.
    2. Only the PROVIDER’s own information and the manufacturer’s product description shall be deemed agreed as the quality of the goods.
    3. Claims based on the Product Liability Act remain unaffected.
    4. In all other respects, the statutory provisions shall apply.
  4. Retention of title, offsetting
    1. The goods remain the property of the PROVIDER until full payment has been received.
    2. The CUSTOMER shall only be entitled to offset if their counterclaims have been legally established or are undisputed or recognized by the PROVIDER. This does not apply to claims to which the CUSTOMER is entitled on the basis of exercising their right of withdrawal.
    3. If the CUSTOMER is in default of any payment obligations to the PROVIDER, all existing claims shall become due immediately.
  5. Data protection, confidentiality
    1. The PROVIDER processes the CUSTOMER’s personal data exclusively within the framework of the statutory provisions.
    2. Details on the type, scope, and purpose of data processing as well as on the rights of the customer (information, correction, deletion, objection) are available in the privacy policy at http://xn--tke-qla.com/data-protection/
  6. Return
    1. The PROVIDER is entitled to grant the CUSTOMER a voluntary right of return in accordance with the return conditions published on the website. This voluntary right of return exists in addition to any statutory rights of withdrawal and does not affect them.
  7. Right of withdrawal
    1. As a consumer, you have the right to withdraw from the contract within fourteen (14) days without giving any reason, in accordance with the instructions below.
    2. The right of withdrawal does not apply to the purchase of goods that have been manufactured according to special instructions or are clearly customized.
    3. The right of withdrawal also expires in the case of sealed goods if these cannot be returned for health or hygiene reasons and you have already removed or opened the seal.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (JIVAMUKTI YOGA PARIS, 92 Quai de Jemmapes, 75010 Paris, coucou@jivamuktiyoga.fr) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email to E-Mail coucou@jivamuktiyoga.fr). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– JIVAMUKTI YOGA PARIS, 92 Quai de Jemmapes, 75010 Paris, E-Mail: coucou@jivamuktiyoga.fr

–I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

–Ordered on (*)/received on (*)

–Name of the consumer(s)

–Address of the consumer(s)

–Signature of the consumer(s) (only for paper notifications) Date

(*) Delete as applicable.

  1. General provisions
    1. Should any provision of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.

As of: November 2025

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